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See Inside December 2008

Can Phishing Be Foiled?

Understanding the human factors that make people vulnerable to online criminals can improve both security training and technology

Over just a few weeks, I received e-mail messages from several banks warning me that my online banking services were in danger of being deactivated, from eBay telling me that I needed to change my password, from Apple complaining that I had unpaid bills for music downloads, from an airline offering me the opportunity to earn a quick $50 for filling out a survey and from the Red Cross asking me to contribute money to help earthquake victims

in China. These messages were all very convincing and looked authentic. Except for the

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