In her 20s, Diana dreamed of becoming a scientific illustrator. She had not yet attended college, so she was thrilled when she received an acceptance letter from an undergraduate graphic arts program in New York City. But her excitement gave way to anxiety during the first days and weeks at her new school. Fretting about her performance, Diana sought out her professors for comfort and advice. She found them aloof and difficult to contact, however, because none of them posted office hours. When Diana reached out to the chair of the art department, he either was unavailable or expressed little interest in her concerns.