I have questions about a subscription or single copy purchased within the app.
Customers that have purchased in-app subscriptions and issues do not need to sign into the app. Customers who have made in-app purchases that need assistance should contact the support desk of iTunes or Google Play, depending on whom you purchased from.
For help with your iTunes in-app purchase or subscription, click here.
For help with your Google Play in-app purchase or subscription, click here.