Not-so-wired White House: E-mail crash for Obama administration

Join Our Community of Science Lovers!

This article was published in Scientific American’s former blog network and reflects the views of the author, not necessarily those of Scientific American


The Obama White House was so 1996 yesterday: the new administration’s e-mail crashed, forcing the president’s aides to rely on cell phones, text messaging and (gasp) paper to communicate.

The White House e-mail system uses Microsoft Outlook, and a server outage caused the collapse, an unidentified staffer told The Washington Post. The glitch hit the press office, first lady’s office and other departments, but by this morning was resolved, according to The Washington Times.

"Our apologies if you've e-mailed any of us in the last two and a half hours," press secretary Robert Gibbs told reporters yesterday. "Our e-mail system is not working so well. So our apologies on that, and we'll endeavor to get you information from earlier in the day, hopefully in a little bit more of a timely manner, if we can get the e-mail to work."

A White House spokesperson didn't have more details on the outage this morning. We'll update you when we get more info.

The e-mail snafu hit a president famous for his Blackberry addiction, who campaigned via MySpace and Twitter, and who unveiled a snazzier looking White House Web site as he was being inaugurated. It no doubt caused a stir among staffers, too, who are accustomed to doing business via e-mail, their Apple Mac laptops and iPhones but arrived at the White House last week to discover desktop PCs running on six-year-old Microsoft software.
 
The transition, Obama spokesman Bill Burton told The Washington Post then, is "kind of like going from an Xbox to an Atari."


On supporting science journalism

If you're enjoying this article, consider supporting our award-winning journalism by subscribing. By purchasing a subscription you are helping to ensure the future of impactful stories about the discoveries and ideas shaping our world today.


Image by Boricuaeddie via Wikimedia Commons

It’s Time to Stand Up for Science

If you enjoyed this article, I’d like to ask for your support. Scientific American has served as an advocate for science and industry for 180 years, and right now may be the most critical moment in that two-century history.

I’ve been a Scientific American subscriber since I was 12 years old, and it helped shape the way I look at the world. SciAm always educates and delights me, and inspires a sense of awe for our vast, beautiful universe. I hope it does that for you, too.

If you subscribe to Scientific American, you help ensure that our coverage is centered on meaningful research and discovery; that we have the resources to report on the decisions that threaten labs across the U.S.; and that we support both budding and working scientists at a time when the value of science itself too often goes unrecognized.

In return, you get essential news, captivating podcasts, brilliant infographics, can't-miss newsletters, must-watch videos, challenging games, and the science world's best writing and reporting. You can even gift someone a subscription.

There has never been a more important time for us to stand up and show why science matters. I hope you’ll support us in that mission.

Thank you,

David M. Ewalt, Editor in Chief, Scientific American

Subscribe