Frequently Asked Questions

Apple customers have access to issues on an Apple device app, while Google Play customers have access to issues on an Android device app.  Neither Google Play nor Apple offer access to ScientificAmerican.com.

For Apple subscribers, click here for customer service needs and questions.

For Google Play subscribers, click here for customer service needs and questions.

Customers who have made in-app purchases that need assistance should contact the support desk of Apple (iTunes) or Google Play, depending on whom you purchased from.

For help with your Apple in-app purchase or subscription, click here.

For help with your Google Play in-app purchase or subscription, click here.

Unfortunately, subscriptions purchased from iTunes will only work in Apple devices.  Similarly, if you purchased your subscription from GooglePlay, then your app will only work in Android devices.

Only subscriptions purchased from Scientific American directly will allow you to access content on our apps, no matter what device you are using.

Your subscription will automatically renew until you cancel it through your Apple or GooglePlay account.

For assistance with your Apple purchase click here.

For assistance with your GooglePlay purchase click here.